Important information

At RideReady Medical & Personal Transport, your safety and privacy are our top priorities. We are dedicated to providing excellent service while ensuring a secure and respectful experience for everyone. Please review our policies and forms to understand how we operate and what you can expect when you ride with us.

Need a Ride Today?

📞 Call or Text417-553-4955

Same-day service may be available.

No advance booking required.

Privacy Policy

General Privacy Policy

Information collected through our website, booking forms, and customer communications is used solely for providing transportation services, scheduling rides, processing payments, and communicating with customers.

RideReady does not sell, rent, or share customer information with third parties except when required by law or necessary to provide requested services.

Reasonable safeguards are maintained to protect customer information.

Questions regarding this policy may be directed to RideReady through the contact information provided on our website.

 

SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS text messages from RideReady Transport regarding:

  • Transportation requests
  • Ride confirmations
  • Driver arrival notifications
  • Appointment reminders
  • Schedule changes
  • Customer support communications

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

Consent to receive SMS messages is not required to purchase services.

RideReady Transport does not sell, rent, or share mobile opt-in information with third parties for marketing purposes. Your information is used solely to provide transportation-related communications and customer support.

SMS Terms of Service

Customers may opt in to receive SMS messages by providing verbal consent during a phone call with RideReady Transport. During the call, customers are informed that:

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to opt out.
  • Reply HELP for assistance.
  • Consent is not a condition of purchase.

Verbal consent is documented by RideReady Transport before text messages are sent.

By providing your mobile phone number and opting in to receive text messages from RideReady Transport, you consent to receive customer care and service-related SMS messages.

Message frequency may vary depending on your transportation requests and account activity.

Message and data rates may apply

Reply STOP at any time to opt out of future messages.

Reply HELP for assistance.

Consent to. Receive SMS messages is not a condition of purchasing services.

SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS Privacy Policy

When you provide your phone number, RideReady Transport may send text messages related to transportation services, poking confirmation, scheduling updates, and customer support.

We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Rider Conduct & Safety Policy

For the safety and comfort of all passengers, RideReady requires customers to:

  • Wear a seatbelt at all times.
  • Refrain from smoking, vaping, or using illegal substances in the vehicle.
  • Treat the driver and vehicle respectfully.
  • Avoid behavior that could distract the driver or create an unsafe situation.

RideReady reserves the right to refuse or terminate service when safety concerns exist.

Service Agreement

By booking transportation services with RideReady Medical & Personal Transport, the customer agrees to the following terms:

  1. SERVICES PROVIDED
    RideReady provides non-emergency medical and personal transportation services, including transportation to medical appointments, pharmacies, grocery stores, airports, social events, and other approved destinations.
  2. NON-MEDICAL TRANSPORTATION
    RideReady is not an ambulance service and does not provide emergency medical care, medical monitoring, or wheelchair/stretcher transportation.
  3. CUSTOMER RESPONSIBILITIES
    Customers must:
    • Be ready at the scheduled pickup time.
    • Wear a seatbelt at all times.
    • Treat the driver and vehicle respectfully.
    • Provide accurate pickup and destination information.
  4. SAFETY
    RideReady reserves the right to refuse service if a customer presents a safety risk to themselves, the driver, or others.
  5. PAYMENT
    Payment is due according to the rates published on the RideReady website or agreed upon at the time of booking.
  6. LIABILITY
    RideReady shall not be liable for delays caused by weather, traffic, road closures, accidents, or circumstances beyond its control.
  7. ACCEPTANCE
    By booking transportation services, the customer acknowledges that they have read and agree to these terms.

Cancellation & No-Show Policy

• Cancellations made more than 24 hours before the scheduled pickup time are free of charge.

• Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation fee.

• Customers who are not present within 15 minutes of the scheduled pickup time may be considered a no-show.

•No-show appointments may be subject to a no-show fee up to the cost of the scheduled trip.

• RideReady reserves the right to waive fees due to emergencies or extenuating circumstances.

 

We understand that unexpected situations occur and will make every reasonable effort to accommodate changes whenever possible.

Committed to your comfort and safety

We aim to provide a service that goes beyond just transport. Familiarize yourself with our policies and forms to understand our commitment to quality, excellent service, and a smooth journey. We look forward to riding with you.